Complaints & Suggestions

Customer Grievance Redressal Cell

You may submit your complaints or suggestions through following means:

By Post

Sindh Microfinance Bank Limited
Customer Grievance Redressal Cell
2nd Floor, Plot # F/39, MACHS
Karachi, Pakistan

Call, Fax, Email:

Call: 021-34168125 (Ext. 108)
Fax: +92-21-34168126

SMFB Complaint Form and Complaint Box:

You may lodge your complaint through complaint form available in our branches. Drop your complaint in the box located in the branch.
Download complaint form.


How do we resolve customer grievances?

A complaint ID will be provided through which you can seek update.


  • Acknowledgement:
    Within 48 hours of receipt of the complaint.
  • Interim Reply:
    After 10 working days in case the matter requires detailed scrutiny. These sorts of complaints may include issues relating to fraud, embezzlement of funds, repayment disputes etc.
  • Minor Grievances:
    Within 07 working days if the complaint is of minor nature and does not require detailed investigation. These may include complaint of misbehave, malfunctioning of system, repayment or settlement dispute etc.
  • Major Grievances:
    In any case the complaint must be disposed of within 15 working days.
  • Fraud:
    Fraud related cases the final reply to the complainant must be issued within 30 days from the lodgement of the complaint.

SBP and Complaint Submission:

Despite our best efforts, if you are not satisfied with our complaint resolution, you can contact State Bank of Pakistan through following means:

Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.

Through Surface Mail to:

Banking Conduct & Consumer Protection Department 
State Bank of Pakistan
I.I Chundrigar Road

Through email to:
Fax No. 021-99221160
Fax No. 021-99212489

Or they may also contact us at our following Helpline number for assisstance.

UAN 0092-21-111-727-273